Error Handling in Timestamping APIs#

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PAdES-LTA - /v1/timestamp/pades/lta#

This API uses standard HTTP response codes to communicate the result of a request.

Unfortunately it is currently not possible to provide more information in case of errors because of backwards-compatibility of the API.

Error Responses / HTTP Status Codes#

For a detailed breakdown of possible responses on a per-request-basis see the API documentation.

How to Fix Errors? What to Do?#

How to react to errors depends mostly on the category of the HTTP status code.

HTTP 401 & 403

Use the correct token and authentication data and try again. If the problem persists, contact BankID support.

HTTP 400 - returning error message

This is a request validation error because of missing or invalid parameter values. Fix the request according to the error message and try again. If the problem persists, contact BankID support.

HTTP 400 - returning JSON object

This is a PDF validation error. Either the PDF document(s) themselves or in combination with the request parameters given cannot be used for signing.

See the response field conversionErrors for details. Note that this is done on a per-document-level.

Modify the PDF(s) and/or request parameters to make them fit fo signing. If the problem seems "wrong" or unsolvable contact BankID support.

HTTP 5xx

Technical problems, contact BankID support.

Timestamp Token API - /v1/timestamp/token#

This API uses standard HTTP response codes to communicate the result of a request.

It also adds additional information to responses in case of errors.

Error Response Format#

All errors follow a standardized JSON response format:

{
    "message": "Human-readable error description",
    "code": "SIG-TG###",
    "requestId": "unique-request-identifier",
    "errorReference": "unique-error-reference-for-support"
}

code: Error code classifying the problem (see table below).

errorReference: Unique reference to a particular error occurrence - please state this when contacting BankID support

Error Codes#

Error Code	Description	HTTP Status	Category
SIG-TG001	General request validation failure	400	Request Validation
SIG-TG002	Invalid or missing request parameters	400	Request Validation
SIG-TG003	Hash value length does not match algorithm	400	Request Validation
SIG-TG004	Invalid base64 encoding in request	400	Request Validation
SIG-TG005	Request body exceeds maximum allowed size	400	Request Validation
SIG-TG006	Hash algorithm not supported	400	Request Validation
SIG-TG101	Authentication required or failed	401	Authentication
SIG-TG102	Access token missing required scope	403	Authorization
SIG-TG103	Access token has expired	401	Authentication
SIG-TG201	Timestamp service temporarily unavailable	503	Network/Connectivity
SIG-TG202	Network timeout communicating with timestamp service	503	Network/Connectivity
SIG-TG203	Failed to connect to timestamp service	503	Network/Connectivity
SIG-TG301	Timestamp authority service error	500	TSA Service
SIG-TG302	SSL certificate validation failed	500	TSA Service
SIG-TG303	RFC 3161 protocol error	500	TSA Service
SIG-TG401	Internal system error	500	Internal System
SIG-TG402	Service configuration error	500	Internal System
SIG-TG403	Data encoding/decoding error	500	Internal System

How to Fix Errors? What to Do?#

How to react to errors depends mostly on the category of the error.

Category 'Request Validation'

Correct your request according to the error code and try again. If the problem persists, contact BankID support.

Category 'Authentication'

Use the correct token and authentication data and try again. If the problem persists, contact BankID support.

Category 'Network/Connectivity'

Technical problems, contact BankID support.

Category 'TSA Service'

Technical problems, contact BankID support.

Category 'Internal System'

Technical problems, contact BankID support.