# Support

> **Partners only**
>
> BankID support is offered to BankID **partners only**. Merchants will get support from their associated BankID partner.

| Environment | Support requests                                                                                         |
| ----------- | -------------------------------------------------------------------------------------------------------- |
| **PROD**    | Visit the [service desk for production](https://bidbax.atlassian.net/servicedesk/customer/portal/16)     |
| **CURRENT** | Visit the [service desk for pre-production](https://bidbax.atlassian.net/servicedesk/customer/portal/17) |